In a context of global markets and total quality, it becomes imperative to adopt common principles applicable to all. This is how were born a series of international standards called ISO 9000. Sooner or later, in order to become an important player on the international scene and to satisfy increasingly demanding clients, all businesses and organisations
will have to obtain the ISO certification. But for
many, these principles remain vague and they can hardly foresee their impact and the scale to which
they are applied. Happily, there is "ISO Made Easy" a book dedicated to familiarising the novice with ISO 9000 principles.

"ISO Made Easy" introduces the main concepts
and guidelines applicable to quality management. It presents the process by which these standards are implemented in businesses and organizations. It also discusses consequences that they entail with employees, suppliers and sub-contractors.

"ISO Made Easy" has been prepared to help business managers, entrepreneurs and administrators, but also clients, employees, teachers and students who wish to demystify ISO principles.

"ISO Made Easy" has been developed by a team of professionals in the fields of administration, project management, import-export, computers, communications re-engineering and ISO implementation .

Here is the summary of "ISO Made Easy" :

Following are the main topics, by chapter :

1. Adjusting to Global Markets

• Who is this book for ?
• What are normalization and standardization?
• Systematization and standards
• Controls and standards.
• What is happenning in North America?
• The European Union.

• The guaranty of quality

• How much does ISO certification cost?

• Businesses and their sub-contractors
• Why the re-engineering of processes?

2. Why ISO 9000?

• Does your business need an ISO 9000 certification?
• Why should you obtain an ISO certification for your business?
• What are ISO 9000 standards?
• Do you have an obligation to obtain an ISO certification ?

3. What is ISO ?

• What is ISO 9000?
• What's the difference between ISO 9001, 9002, 9003, 9004?
• Why are ISO 9000 standards so successful?

4. How should the changes be carried out?

• What is the best way to make changes?
• What is the best way to manage conflicts ?
• What are the five basic rules of success?

5. Why project management?

• What is a project?
• What is the best way to manage a project?

6. Sub-contracting

• You don't have an ISO certification?
• Quality of processes and systems.

7. ISO step by step

• What elements will you have to cover along the project?

8. The Certification Process

• What are the steps for the certification process?

9. The Legal Impact

• Are there any specific rules?

10. Going International

• Why export?
• What are the most harmful mistakes when exporting?

Most frequently Asked Questions About ISO and the Answers Provided by "ISO Made Easy"

Why the name "ISO"?

The word ISO is derived from the Greek word "isos" that means "equal". This word is used as root the prefix ISO in a multitude of terms such as isometric (whose dimensions are equal), isonomy (equal before the law) and in physics for uniformity of crystallization.

From the term equal to the notion of standard, the conceptual path leading to the choice of ISO as a name for the organization overseeing the standards is easy to understand. Furthermore, the name ISO has the advantage of being common to the three formal languages of the organization: English, French and Russian.

What is a quality system?

A quality system includes various programs of quality management, planning and organizational structure. It is an automanagement system, in the sense that you create your own rules and criterias for the system. Once those are drawn up, they have to be followed byall members of your personnel.

What is quality assurance?

Quality assurance is a planned program that covers all necessary processes guaranteeing that the final product or service is conform to pre-etablished criterias.

What is the impact of ISO 9000 standards?

Implementation of ISO 9000 standards includes completion of several steps for most of the organizational processes that are touched by the delivery of products and services of the business. ISO 9000 standard define what organizational processes have to be analyzed and documented according to the operations of the business.

Why do corporations fail to obtain their certification?

They fail for several reasons, but the main cause of failure is the non-participation of employees in the process. ISO 9000 standards cannot be implemented by only a small group of persons; everyone, at all levels in the business, have to participate in order to insure the success of the new system.

What is the impact of changes in a business?

Changes:

• Force us to reassess our way of functionning.
• Opens ours eyes on various possibilities.
• Free us from our own limits.

Where can I obtain "ISO Made Easy"?

You can obtain one or several copies of "ISO Made Easy" by contacting us. Simply send us your request by E-mail. Do you wish to order right now?

"ISO Made Easy"

Take advantage of our rebate on volume purchases. Listed rebates below are available by ordering through, Germain Decelles, Publisher.

Purchase from Canada at : $34.95 cdn per copy plus applicable taxes and shipping.

Rebate on volume of purchases:

From 25 to 50 copies of the book: a rebate of five per cent (5%) on the total invoice plus shipping costs and applicable taxes. From 51 to 100 copies: a rebate of ten per cent (10%) on the total invoice plus shipping costs and applicable taxes. From 101 to 250 copies: a rebate of fifteen per cent (15%) on the total invoice plus shipping costs and applicable taxes. For 251 and more copies: a rebate of twenty per cent (20%) on the total invoice plus shipping costs and applicable taxes.

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H1B 4T8

Price and dollar rate are subject to change without prior notice.

"ISO Made Easy"

Take advantage of our rebate on volume purchases. Listed rebates below are available by ordering through, Germain Decelles, Publisher. Some bookstores or some distributors may offer similar rebates, please inquire.

Rebate on volume of purchases:

• From 25 to 50 copies of the book: a rebate of five per cent (5%) on the total invoice plus shipping costs and applicable taxes.
• From 51 to 100 copies: a rebate of ten per cent (10%) on the total invoice plus shipping costs and applicable taxes.
• From 101 to 250 copies: a rebate of fifteen per cent (15%) on the total invoice plus shipping costs and applicable taxes.
• For 251 and more copies: a rebate of twenty per cent (20%) on the total invoice plus shipping costs and applicable taxes.

Shipping Costs:

To confirm shippimg costs, send an E-mail to WebTech Publishing. In order to save at most and to obtain a level superior of department and protection of goods, we use the shipment department of Canadian mailpost http:// www. mailposte.ca.

For additional information about our other ISO products, please contact us by E-mail WebTech Publishing.

Do you wish to order right now?

To order, simply complete the ISO Order Form. We will confirm your order and the exact amount by E-mail. Your order will be shipped out as soon as we receive your check or money order.

Please enclose a check or money order to:

WebTech Management and Publishing Inc. 17 avenue Marien,
Montreal, Quebec, Canada
H1B 4T8